In today’s era of value-based healthcare, focus has shifted from back-of-the-house to front-of-the-house. Waiting rooms have to appeal just as much as top notch patient care areas. Patients want options and exceptional customer service along with a comfortable and appealing space to wait. In light of this, the traditional waiting room experience has come under close scrutiny. Two new design approaches are emerging as a result, reports Healthcare Design Magazine:
“On one hand, providers are looking to add value by designing more patient- and family-friendly spaces,” says David Grandy, director of innovation and senior healthcare strategist at HDR, Inc., with solutions taking the form of added amenities, educational opportunities, flexible layouts that can be reconfigured for after-hours group appointments or classes, and a variety of seating arrangements. On the other hand, he says, some organizations are downsizing waiting spaces and shifting the waiting experience to exam rooms instead, oftentimes involving a self-rooming operational model.
Technological advancements are posed to enhance the patient experience, going as far as texting programs that notify patients when their doctor is running late or ahead of time. And possible check-in kiosks that give patients a better sense of what their wait will be like – how many patients are in front of them, and approximations on total wait time. With a focus on an overall better experience, the health care amenities trend continues to grow.
Read the full story from Healthcare Design Magazine.