Improving patient satisfaction can be as simple as putting some thought into your parking garage. According to a recent article from Building Operating Management (BOM), the parking garage experience often sets a patient’s first impression of the healthcare facility they are patronizing. BOM further explains:
As simple as it sounds, understanding the connection between the physical appearance of a facility and patient satisfaction can have a lasting impact on both a hospital’s performance and its ability to provide exceptional community health…The parking garage experience can often be the basis for patients’ first impression of healthcare facilities.
In the case of the parking garage, matters such as patient routes, a feeling of safety afterhours, the width of the sidewalks, proper signage and way finding are just a few touch points to consider. Instead of sinking a lot of money into creating a unique and memorable lobby, BOM shares the most impactful areas to focus on.
Read the full story from Building Operating Management.